Our commitment
- Zero tolerance for abuse, exploitation or harassment by anyone connected to scalA: staff, volunteers, mentors, partners or members.
- Every concern is taken seriously, handled in confidence and acted on.
- No one who raises a concern in good faith will be punished for doing so.
Consent and dignity in stories
- We publish a person's story, name or photo only with their written, informed consent.
- Anyone can choose to use initials or stay anonymous.
- Consent can be withdrawn at any time, and we will take the material down.
- We tell stories with dignity, never to shock, and we never pressure anyone to share more than they want to.
Mentors, volunteers and partners
- Mentors and volunteers apply through scalA, and our team reviews every application before introducing anyone to a member.
- Contact with members should stay professional and appropriate to the role.
- Partners who offer jobs or placements are expected to treat members fairly and lawfully.
Money and campaigns
- Members verify their identity before they can raise funds, and every campaign is reviewed before it goes live.
- No one may ask a member for money, favours or personal information in return for support.
How to raise a concern
Contact our Safeguarding Focal Point by email at hello@scala.co.ke (subject: "Safeguarding concern") or on WhatsApp at +254 716 913 416. If someone is in immediate danger, call the police on 999 or 112. For a child at risk, call Childline Kenya on 116.